April is Community Banking Month, but Texas Citizens Bank celebrates community every day.
A community bank should offer the best of both worlds: personalized service along with a full range of products and technology. Since 2006, Texas Citizens Bank has brought solid, service-oriented, independent and locally owned banking to individuals, families and businesses.
This boutique private bank offers products and services for consumers, small- and medium-sized companies and organizations, medical practices and professional firms.
“Citizens” is a part of the bank’s name for a reason. The bank’s founders and directors believe that to best serve the local community, a bank must be attentive to local citizens, meet their needs and fill in the gaps that larger banks miss. The bank’s directors and relationship managers also look for ways to be good citizens within the community and have found that working in the community bank arena is a way to serve while doing something they enjoy.
Helping Without “Handing Off”
“What’s fun about being a part of a community bank is that for the most part, our relationship managers can take care of multiple banking needs for each customer,” says Mike Cornett, President. “That means one person has the ability to and authority to guide a customer through the process of setting up personal or business accounts, CDs, IRAs, arrange a vehicle or real estate loan and help them with many of our other personal or commercial products and services.”
Texas Citizens Bank has a different mentality and that’s refreshing to a lot of customers. “You won’t find us telling a customer to call an 800 number to reach a representative or decision maker in another state,” says Cornett. “We don’t say ‘that’s not my department’ and hand them off to someone with whom they have no history.”
Customers who own small- or medium-sized businesses find a true partner when they begin a banking relationship at TCB. “Owner operated businesses want a bank that applies common sense and has responsive, local decision making,” says Duncan Stewart, CEO. “That is what we were founded upon.”
“It really is like the old-school, hometown banking from years ago. Your TCB banker will get to know you, to the point that he or she understands your business goals and will anticipate your needs every step of the way,” Cornett shares.
Responsiveness: Above and Beyond
As part of a community bank focused on customer service, TCB representatives have gone so far as to tailor their hours and schedules to meet busy customers’ needs. “We know we need to be nimble, flexible and responsive, and that has helped us build strong relationships with our customers,” says Cornett.
Texas Citizens bankers have gone out to business customers’ offices when they couldn’t get away to conduct bank business. “We’ve even helped companies move, so that when they open for business in a new location, their payroll services and direct deposits and other services are already set up for them, taking care of a big share of the work for them,” Cornett adds.
Full Array of Services
“Some people have the impression that a community bank couldn’t possibly have all bells and whistles of a large regional or national bank,” Cornett. “That’s really a fallacy. We have most all of the products the big banks have. That includes online banking, cash management services, investments, a mortgage division and SBA loans. In addition to having all of these products and services, many times we can offer products and services that are better and beyond what the larger institutions are able to offer.”
“We are conservative with our underwriting, but are able to invent creative ways to help our customers grow their businesses and serve their personal banking needs,” says Leon F. Coe, Executive Vice President. “Customers are pleasantly surprised to find that we have their best interest at heart, and for all of us, that is a great pleasure of being part of a community bank.”
Texas Citizens Bank is a Boutique Private Bank. The bank is strongly capitalized and offers a full array of financial products and services. Their team of professional bankers welcomes an opportunity to introduce themselves and work with you to achieve your financial goals.
Learn more by visiting the branch nearest you or find them online at TexasCitizensBank.com
The Rose Knows TCB
“Texas Citizens Bank folks are door openers and problem solvers,” says Dorothy Gibbons, CEO and Co-Founder of Houston non-profit breast cancer organization The Rose. “We are a ‘women managed business’ and have served this community for over 25 years. We recognize the value of having a strong partner in the financial arena. Throughout the years, we have found the highest level of professionalism within the ranks of TCB. Their financial expertise and personal concern have allowed us to maintain the competitive edge that is needed to survive and excel in the business world of today.”
“TCB works with clients as people, not as a bottom line,” Gibbons adds. “Their commitment goes beyond purchasing a table at a fundraising event and extends into creating projects, encouraging their employees’ participation in fundraisers and providing connections to people who share the same concerns as The Rose. Most recently, they helped us refinance our building mortgage and that is providing a new level of financial security and sound foundation for our future. Our partnership with Texas Citizens Bank is helping to ensure that life saving breast cancer screening and diagnostic services will be available for the hundreds of thousand women who will turn to us in the years ahead.”
“The Rose has great folks doing fantastic work for our communities, and we are honored to assist them with their banking needs. They are more than customers—they are part of the TCB family.” – Tom Watson, Texas Citizens Bank
Texas Citizens Bank Building
4949 Fairmont Parkway
Pasadena, Texas 77505
TCB Clear Lake
14020 Highway 3
Houston, Texas 77598
507 W. Baker
Baytown, Texas 77521
24701 Southwest Freeway
Rosenberg, Texas 77471
TCB West University
3636 Rice Boulevard
Houston, Texas 77005
TCB NASA Parkway
1800 NASA Parkway
Houston, Texas 77058-3502
Texas Citizens Bank Organizing Directors
Duncan W. Stewart
Chairman and CEO
Texas Citizens Bank, N.A.
Michael L. Cornett
Texas Citizens Bank, N.A.
Regional President and CLO
Texas Citizens Bank, N.A.
Rosewood Funeral Homes and Cemeteries
George L. Dempsey, Ph.D.
Clinical & Corporate Psychology
Psychology Service Corporation
Kenneth A. Love
Attorney & CPA
Love & Associates